Return ＆ Refund Policy

Return & Refund Policy

Thank you for shopping at [ecoluzsolar.com]. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Return Window

We offer a [30]-day return policy, which means you have [30] days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging, with all tags, labels, and accessories attached.

  • You must provide a valid receipt or proof of purchase (such as your Order Number).

2. Non-Returnable / Final Sale Items

Certain types of items cannot be returned for hygiene, safety, or custom reasons:

  • Custom-made, personalized, or print-on-demand products.

  • Perishable goods (such as food, flowers, or plants).

  • Personal care, intimate apparel, swimwear, or beauty items.

  • Gift cards and downloadable software products.

  • Items marked as "Final Sale" or purchased during clearance events.

3. Return Process

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at Ecoluzsolar@outlook.com with your Order Number and the reason for the return (photos/videos attached if applicable).

  2. Receive Return Authorization: If your return is approved, we will send you a Return Merchandise Authorization (RMA) number along with instructions on how and where to send your package.

  3. Ship the Item: Pack the item securely and send it to the address provided by our support team. (Please do not send your purchase back to the manufacturer without contacting us first).

4. Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., wrong item received, defective product), [Ecoluzsolar] will cover all return shipping costs or issue a free replacement.

  • Customer Preference Returns: If you are returning an item due to change of mind, incorrect size selection, or personal preference, you will be responsible for paying the return shipping costs. Shipping fees are non-refundable.

  • Restocking Fees: We do NOT charge any restocking fees.

We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.

5. Refunds & Processing Time

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved.

  • Refund Method: If approved, your refund will be automatically processed and applied to your original method of payment within [5–10] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    1. Check your bank account or credit card statement again.

    2. Contact your credit card company or bank; it may take some processing time before your refund is officially posted.

    3. If you've done all of this and still have not received your refund, please contact us at Ecoluzsolar@outlook.com

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged, Defective, or Wrong Products

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within [48 hours] of delivery at Ecoluzsolar@outlook.com so that we can evaluate the issue and make it right for you (via a replacement or full refund).