Shipping Policy

Thank you for shopping with Eecoluzsolar! Here is everything you need to know about our shipping procedures, delivery times, and rates.

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
Note: During peak seasonal periods or sales events, processing times may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We offer shipping to select destinations worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your delivery address and order weight.

For Customers in the United States:

Shipping Option	Estimated Transit Time	Cost
Standard Shipping	[7–12] Business Days	$[6.99]

International Shipping (Rest of World):

Shipping Option	Estimated Transit Time	Cost
Standard International	[7–15] Business Days	$[9.99]

Disclaimer: Delivery times are estimates and start from the date of dispatch, not the order date. Unexpected delay may occur due to customs clearance, weather conditions, or carrier disruptions.

3. Order Tracking

Once your order has shipped, you will receive an automated email containing your tracking number and a link to monitor your delivery. Please allow [24–48 hours] for the tracking information to update on the carrier’s system.

You can also track your shipment directly on our page: [https://tools.usps.com/].

4. Customs, Duties, and Taxes

Eecoluzsolar is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to an incorrect address provided by the buyer.
If a package is returned to us as undeliverable due to an incorrect address or refusal to pay customs fees, the customer will be responsible for the re-shipping costs or the package may be subject to a restocking fee upon refund.

6. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if your tracking shows "Delivered" but you have not received it:

Inspect the packaging and items immediately upon receipt.
Contact us within [48 hours] of delivery at support@ecoluzsolar.com with photos of the damaged items or package.
If your package is confirmed lost by the shipping carrier, we will gladly assist you in sending a replacement or processing a claim.

7. Contact Us

If you have any questions or concerns regarding your order's shipment, please reach out to our customer support team:

Email: support@ecoluzsolar.com
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)